We set our prices to protect all three parties involved; the customer, manufacturer and our shop. We respect and honor all manufacturers’ minimum advertised or sales prices. We frequently survey the market to get a feel for what the average price an item is going for across the country. We set a fair and solid price based upon these factors as well as the intrinsic value of a given piece. If a particular instrument is an incredible example of its kind or plays better than most others we are not likely to discount quite as deeply. Each instrument is unique and out of 10 of the same model, there may be one which is pure magic. That one will be expected to trade higher and still be the better value. All of our new instruments are custom ordered and in many cases are appointed in such a way that it would be difficult to find an exact duplicate anywhere. Our used instruments have all had fret work and electronic work as needed and are set up and restrung with new DR strings. We feel this guarantees an above average guitar buying experience.
We will ship in stock items the next day. Special order items will ship within two days so that we can inspect them. We will pack with great care and ship ground by the carrier we feel is safest unless customer requests faster shipping. This should be arranged at time deal is made.
Special Orders/Custom Builds:
Special order (non stock) items will require a non-refundable 50% deposit at time of order with the balance due upon delivery. We will happily take the time to make sure you are comfortable with the research you have done and want nothing more than to hand you your dream piece of gear. Most manufacturers will not take back a special order unless it is flawed and so we have to protect ourselves from getting loaded down with pieces we didn’t intend to order.
We have a return policy of 48 hours from the time of purchase (receipt for shipped items) for the customer to work with a piece of gear in their normal listening environment. We feel that by allowing the customer ample time to ask questions and explore the gear at the shop, we should be able to place the right piece with the right person. We are too small a shop to absorb the undesired inventory and cash flow problems caused by having gear coming and going all the time.
We are happy to take items in on consignment. Our rate is 20% based upon a minimum sales price agreed to and signed off on by the owner and the customer. We write the consignments for 30 -60 days after which if the item hasn’t sold we discuss customer feedback and review the current market to determine whether a price drop is necessary. This way the staff has a similar margin of profit and is motivated to sell the piece, but the customer knows what their piece is actually priced at on the floor and online.
We feel it is very important to make sure that the customer understands how this industry works. We feel it is only fair to keep our profit margins similar no matter where the merchandise comes from. We take the time to explain the difference between list, or m.s.r.p, and actual sale price. Then we explain that a guitar, once taken out of the shop is used and worth less. Finally we explain that regardless of whether we are buying or assigning trade value we are wholesale buyers and pay at least 30-40% less than a consumer. This, of course, is so that we have room for profit when we resell the item.
The difference in our policy is that we explain this up front and do not expect to make 50 -100% profit on a trade or street buy like many shops. We feel this is fair and encourages future trade as well as providing another source of gear for our shop and customers.